Quotes & Payment
Prices quoted for custom knife orders are an estimate only – while every attempt is made to maintain the quoted price, custom orders present their own individual challenges and therefore may be subject to a variation in final price
Final price may vary +/- (plus or minus) 15% of quoted price at the discretion of Cordina Customs – this will be discussed with the purchaser at the earliest known time throughout job progression and no later than final payment request
Should the purchaser be dissatisfied with any price variation, a full-refund will be offered and the order cancelled – all materials, partially and fully completed knives will remain the property of Cordina Customs from this point
Custom Orders are subject to 3 payment installments:
1st payment: 30% deposit for materials costs & job scheduling/commencement
2nd payment: 45% progress payment once blades are ready for final grinding & finishing
3rd payment: 25% final payment when job is finished and ready to ship
Orders will not be shipped until final payment has been received
Postage and Handling fees are payable by the customer and will be quoted in the invoice for final payment (unless stated otherwise)
Custom Orders are subject to an estimated 2–3-month timeline from deposit payment clearance to ready for dispatch – our aim is to meet estimated timelines, however is not guaranteed
Warranty, Returns & Refunds
All work completed by Cordina Customs is warranted to be delivered as described in the job quote/invoice
All workmanship, parts and manufacturing processes are covered by a limited lifetime warranty, provided proper and reasonable use and care of the knife/knives and only extends to the product’s original purchaser
Warranty does not cover damage, wear or loss of sharpness to the knife/knives incurred by general usage, chips in the knife blades, broken knife tips, discoloration from food or rust, sheaths, sayas or packaging
Warranty claims are approved at the discretion of Cordina Customs
Approved warranty claims will cover:
Repair &/or replacement of parts, knives or manufacturing processes
Full-Refund should the knife/knives not be delivered as described in the quote – refunds will be paid upon return of the knife/knives in original as-delivered condition. Should there be any signs of use or damage to the knife/knives, a portion of the refund may be withheld or the refund denied (and knife/knives returned to customer)
Used knives are non-refundable
‘Change-of-mind’ returns/refunds may be at accepted at the discretion of Cordina Customs and will incur a materials & manufacturing fee to cover costs, of up to 50% of final price
Each knife comes with a free lifetime sharpening service – associated postage & handling fees are payable by the customer
By submitting 1st payment, the customer thereby agrees to; all Terms & Conditions stated above, all Terms & Conditions are Non-Negotiable, all Terms & Conditions are at the sole discretion of Cordina Customs.